Managed IT Services
Minneapolis & Beyond
Stop firefighting IT problems. ACS delivers proactive, all-inclusive managed IT services that keep your business running, your team productive, and your technology aligned with your goals.
What Are Managed IT Services?
Managed IT services means having a dedicated technology partner who takes full responsibility for your IT environment — monitoring, maintaining, and optimizing everything so you don't have to. Instead of waiting for something to break, we proactively manage your systems to prevent problems before they impact your business.
For small and mid-sized businesses in Minneapolis, St. Paul, Bloomington, and the surrounding metro, ACS provides enterprise-grade IT management at a predictable monthly cost. No surprise invoices. No reactive scrambling. Just reliable, strategic IT that supports your growth.
What's Included in Our Managed IT Plans
Comprehensive coverage across every layer of your technology stack.
24/7 Proactive Monitoring
We watch your systems around the clock, detecting and resolving issues before they become outages. Real-time alerts, automated remediation, and human escalation when it matters.
Help Desk Support
Local, US-based help desk staffed by certified technicians. Your team gets fast, friendly support via phone, email, or chat — no offshore call centers.
Server & Infrastructure Management
Complete management of your on-premise and cloud servers, including patching, updates, performance tuning, and capacity planning.
Backup & Disaster Recovery
Automated, encrypted backups with tested recovery procedures. We ensure your data is protected and your business can recover quickly from any event.
Network Management
Design, deployment, and ongoing management of your business network — firewalls, switches, wireless, and VPN — optimized for performance and security.
Vendor Management
We coordinate with your internet provider, software vendors, and hardware suppliers — so you have one point of contact for all your technology needs.
Business Outcomes You Can Expect
Frequently Asked Questions
QWhat is managed IT services and how does it work?
Managed IT services means a provider like ACS takes full responsibility for monitoring, maintaining, and supporting your technology infrastructure for a flat monthly fee. We proactively manage your servers, network, desktops, and cloud systems 24/7 — resolving issues before they impact your business.
QHow much do managed IT services cost for a small business?
ACS offers flat-rate managed IT pricing for businesses with 20–300 employees in Minneapolis–St. Paul and Chicago suburbs. Pricing is based on the number of users and devices. Contact us for a free IT assessment and custom quote — most small businesses pay significantly less than the cost of a full-time IT employee.
QWhat is the difference between managed IT services and break-fix IT support?
Break-fix IT means you call someone when something breaks and pay by the hour. Managed IT services means ACS proactively monitors and maintains your systems to prevent problems — and provides unlimited support for a flat monthly fee. Managed IT is more cost-effective and results in far less downtime.
QHow long does it take to onboard with ACS managed IT services?
Our onboarding process typically takes 2–4 weeks depending on the size and complexity of your environment. We conduct a thorough IT assessment, document your systems, deploy our monitoring tools, and transition your team to our help desk — all with minimal disruption to your business.
QDo you provide managed IT services for businesses outside Minneapolis?
Yes. ACS provides managed IT services throughout the Minneapolis–St. Paul metro area and Chicago suburbs, including remote support for businesses across the US. Our cloud-first approach means we can support your team wherever they work.